Especialista de Suporte Técnico – Atômica e Molecular
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Job Description
Technical Support Specialist supporting Agilent scientific equipment customers in Brazil. Installing, repairing, calibrating, and troubleshooting hardware, software, and network solutions with 75% travel.
Responsibilities:
- Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
- Install and optimize hardware, software, network products, and configurations at customer sites
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Advise customers on preventive maintenance and configurations affecting product performance
- Proactively address potential equipment or software issues to prevent unplanned business interruptions
- Deliver fully integrated solutions including peripherals, communications, operating systems, and application software
- Serve as an internal technical resource and manage product escalations
- Collaborate with Support, Sales, Marketing, and R&D teams to provide customer solutions
- Deliver technical training, maintenance seminars, and workshops for field engineers or customers
- Train other field engineers or customers
- Calibrate equipment on-site for large-volume customers
- Qualify leads
Requirements:
- Bachelor's or Master's Degree or equivalent
- Post-graduate, certification, and/or license may be required
- Typically, at least 1-2+ years relevant experience
- Must consent to participate in and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites
- Proof of identification may be required
- Proof of certification to perform the required work may be required
- Must meet customer health and safety requirements
- Willingness to travel 75% of the time
Benefits:
- Option to work remotely
- Full-time weekly schedule
- Equal opportunity employment
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