IT Support Specialist
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Job Description
IT Support Specialist supporting Command|Link’s global SaaS, network, voice, and IT security platform. Managing endpoint devices, helpdesk issues, and MacOS/Windows environments remotely.
Responsibilities:
- Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support
- Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one
- Manage and support Microsoft Intune for device and application management
- Administer and monitor Pulseway for proactive system management and support
- Troubleshoot and resolve issues across both MacOS and Windows environments
- Resolve software, hardware, and network issues quickly and efficiently
- Document issues, resolutions, and best practices to improve support processes
- Collaborate with global colleagues to ensure consistent IT standards and practices
Requirements:
- 3+ years of experience in IT support or helpdesk roles
- Strong background in troubleshooting hardware, software, and networking issues
- Hands-on experience supporting both MacOS and Windows environments
- Experience with Microsoft Intune administration
- Experience with Pulseway or similar remote monitoring/management tools
- Excellent communication skills, with the ability to support users remotely across time zones
- Ability to work independently while aligning with U.S. business hours
- A proactive, customer-focused mindset with strong problem-solving skills
- Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace) is nice to have
- Familiarity with onboarding/offboarding processes in distributed teams is nice to have
- IT certifications (CompTIA, Microsoft, Apple, etc.) are nice to have
Benefits:
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses
- 100% remote position
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