Bilingual Help Desk, Client Support Specialist
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Job Description
Bilingual help desk specialist onboarding US restaurant clients to UberEats, DoorDash, and similar platforms. Providing Tier-1 support and English-Spanish vendor interpretation for NeoWork.
Responsibilities:
- Onboard restaurant clients to ordering and delivery platforms such as UberEats and DoorDash.
- Guide clients through settings, integrations, and basic troubleshooting.
- Provide Tier-1 help desk support and answer technical questions.
- Conduct B2B interpretation between English and Spanish during vendor conversations.
- Offer light customer success support to ensure smooth adoption of the platforms.
- Manage scheduling, follow-ups, and information organization.
- Assist with general operational tasks that free up the founder's time.
- Help coordinate communication between clients and vendors when needed.
- Act as the founder's right hand by taking over support, administrative tasks, and client-facing responsibilities.
Requirements:
- Fluent English and Fluent Spanish, able to switch between both languages comfortably.
- Ability to understand multiple Spanish dialects and US accents.
- Experience in help desk, support, customer service, or virtual assistant–type roles.
- Strong client-facing communication and active listening.
- Tech-savvy and quick to learn new restaurant or ordering software.
- Highly empathetic, customer-centric, and patient.
- Organized, able to juggle many small tasks and follow through.
- Proactive mindset and comfortable working with ambiguity.
- Experience with UberEats, DoorDash, or other restaurant tech systems.
- Experience supporting small businesses.
- Leadership potential with interest in growing into a Team Lead role.
Benefits:
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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