Facilitator – Engineering Software
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Job Description
Remote facilitator delivering PIPE-FLO, AGi32, and ElumTools training for engineering professionals. Maintaining courses, virtual classrooms, evaluations, reporting, and AI-enabled learning improvements.
Responsibilities:
- Facilitate scheduled live courses virtually and in person, typically one to two events per course each quarter
- Deliver PIPE-FLO, AGi32, and/or ElumTools training for engineering and design professionals
- Create interactive learning environments with questions, hands-on practice, and peer learning
- Adapt facilitation style and pace to learners' experience levels and needs
- Maintain and update course materials, exercises, and practice models for new software releases
- Maintain version control for facilitator and learner materials
- Collaborate with Client subject matter experts and product teams to translate engineering concepts into practical learning experiences
- Apply adult learning principles to course design and delivery
- Develop or update facilitator guides, job aids, FAQs, and process documentation
- Create and administer virtual classroom sessions, including access, participant settings, invitations, engagement features, materials, and virtual labs
- Partner with facilitators on session readiness and rehearsals
- Run polls, quizzes, knowledge checks, attendance tracking, and engagement activities
- Reconcile attendance and interaction data and prepare completion information
- Troubleshoot virtual learning issues and coordinate technical support escalation
- Create and validate survey and evaluation links
- Run recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms
- Review data, investigate discrepancies, document limitations, and consolidate information from multiple sources
- Prepare reporting outputs for PulseLearning and Client stakeholders
- Maintain reporting schedules, templates, and instructions
- Apply naming, version control, accessibility, privacy, and security requirements
- Escalate quality, privacy, accessibility, and operational risks
- Identify process and learner-experience improvements
- Use Microsoft 365 Copilot and approved AI or automation tools for session preparation, content updates, exercise creation, feedback summaries, meeting notes, status updates, document reviews, and reporting
- Review and validate all AI-assisted outputs for technical accuracy
- Improve facilitation and course content using learner feedback and evaluation results
- Explore blended formats, shorter modules, and on-demand support
- Identify repetitive tasks for AI or automation and document safe, repeatable improvements
- Support knowledge transfer and onboarding of facilitators
- Work with remote and globally distributed teams across multiple time zones
- Stay current with product updates, industry practices, facilitation, instructional design, and learning technologies
Requirements:
- Expert, hands-on knowledge of PIPE-FLO, AGi32, or ElumTools; expertise in one product area is required
- For PIPE-FLO: background in fluid systems, piping, pumps, HVAC, or process engineering
- For AGi32 and ElumTools: background in lighting design, lighting applications, or roadway lighting
- 3+ years of experience facilitating technical training for adult learners, with delivery in both virtual and in-person settings
- Ability to explain complex technical concepts clearly and handle questions on the spot
- Hands-on experience setting up and running sessions on Microsoft Teams, Zoom, or Webex, including engagement tools and attendance tracking
- Experience designing, developing, or updating technical courses and exercises
- Experience creating learner surveys and evaluations and producing reports from learning or survey platforms
- Experience using Microsoft 365 Copilot or other AI-enabled tools in content development, training delivery, or reporting
- Growth mindset and enthusiasm for AI and new ways of working
- Strong organisation and attention to detail
- Ability to manage course delivery, administration, and reporting alongside each other
- Ability to pick up new platforms and tools quickly
- Strong verbal and written communication skills in English
- Bachelor's degree in Engineering, Architecture, Lighting, Education, or a related field, or equivalent professional experience
- Must be able to pass and maintain a security clearance
- Occasional travel for in-person delivery
Benefits:
- Remote work arrangement
- Occasional travel for in-person delivery
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