Field Application Specialist – Bioreactor Technology

Posted 92ds ago

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Job Description

Field Application Specialist supporting Bioreactor Technologies in the Bay Area. Role involves customer support and technical application within biopharmaceuticals.

Responsibilities:

  • Support the Sales organization with customer discussions on existing products through product presentations, demonstrations, trials, application studies/demos as well as troubleshooting and cGMP manufacturing support for the Bioreactor Technologies portfolio which consists mainly of the Ambr line, rocking motion bioreactors, and STR bioreactors at all scales.
  • Provide technical qualification of sales opportunities to ensure appropriate positioning of technology within the customer application.
  • Support Sales in the customer process, URS analysis & technical response, and lead customer evaluations to help position products in line with the application requirements.
  • Strategize with assigned Account Managers to generate value-adding activities according to customer and business need.
  • Support the development of strong relationships with accounts within the assigned sales territory
  • Support new products through close collaboration with beta site testing, product demonstrations/discussions and information gathering.
  • Assist the company by occasionally supporting the training of other Field Application Specialists and the Sales organization on assigned technologies and/or processes.
  • Ensure training of customers on new technologies and support initial start-up operations as well as ensure/assist in internal training opportunities for self and colleagues.
  • Report on competitor product implementation & presence within the territory by feedback to the Application Services and Product Management Team.
  • Monthly report on territory activity for management.
  • Occasional overnight travel will be required to support customers/sales, to attend organizational meetings and trainings will be required (~40%). This travel requirement is subject to change based on customer and internal business need such as customer support and internal meetings and trainings.

Requirements:

  • BSc or MSc Degree, Graduate in chemical engineering, biotechnology, or a related scientific field.
  • 3+ years biopharmaceutical industry experience within upstream cell culture development or process development; MSAT, cGMP Manufacturing and/or Tech Transfer experience a plus.
  • Proven knowledge of biopharmaceutical industry including biologics, viral, or cell therapy process development with scale up for relevant modalities highly encouraged
  • Computer proficient in Windows-based software package including Word, Excel, PowerPoint and Outlook
  • Up to 40% travel
  • Ability to lift up to 50lbs safely due to the requirement to handle equipment

Benefits:

  • Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
  • Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
  • Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
  • Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
  • Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
  • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
  • Retirement Savings Plan: 401 k (with generous company match)
  • Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
  • Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
  • Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service