Accounts Receivable Specialist – Patient Reactivation, Lead Engagement
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Job Description
Accounts Receivable Specialist focusing on patient engagement and revenue cycle management in a dental practice. Involves AR management, outbound patient reactivation, and lead engagement.
Responsibilities:
- Support a dental practice with focus on patient engagement and revenue cycle management.
- Manage Accounts Receivable (AR) and collections.
- Outbound calling to reactivate inactive patients.
- Engage new leads through outbound calls.
- Handle insurance verification and appointment setting.
- Provide administrative support as needed.
- Conduct patient history intake based on workflow.
- Offer exceptional professional customer service during patient interactions.
- Work with the video/camera turned on throughout the entire shift.
Requirements:
- Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction)
- At least 1 year of hands-on experience with Accounts Receivable (AR) and collections
- At least 1 year of work experience in outbound calling (reactivation, leads, booking)
- Experience in insurance verification
- Background in dental or medical office workflows is preferred
- Professional and confident phone presence
- Strong customer service and patient facing experience
- Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement)
- Proactive and responsive communication
- Willing to participate in daily check-ins and supervision
- Consistent attendance and reliability
- **Preferred Qualifications:**
- Experience using Oryx Dental software (highly preferred)
- Familiarity with dental or EHR systems
- Experience in appointment setting, patient coordination, lead engagement and outreach
- Nursing or clinical background (a plus)
- **Basic Requirements:**
- Clear and professional written and spoken English
- Relevant work experience
- Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding)
- Availability to work with the video / camera turned on throughout the entire shift.
- **Technical Requirements:**
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 15 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
- *These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.*
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