Field Claims Specialist
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Job Description
Field Claims Specialist investigating termite damage claims for Rentokil’s global pest-control services. Determining root causes, repair scopes, and timely claim resolutions.
Responsibilities:
- Examine complex termite damage claims in assigned geographic regions to determine the nature and extent of loss
- Use estimates and appraisals to review and document claims
- Conduct liability and root-cause investigations
- Assist in determining claim resolutions
- Handle assigned termite damage claims and determine the course of action for final disposition
- Work with internal and external customers to develop evidence and establish facts
- Determine root cause, remedial treatment requirements, and scope of damage repairs
- Conduct investigations and maintain accurate, relevant documentation
- Organize, plan, and prioritize claim activities to ensure prompt resolution
- Support business units and field teams through branch visits, training, claims investigations, and resolution
- Monitor and maintain the Terminix Contractor Network for contractor compliance and quality review
- Serve as an individual contributor without people-management responsibilities
Requirements:
- 5+ years of experience handling/processing termite damage claims
- Experience with relationship building
- Results-oriented in a fast-paced environment
- Demonstrated advanced problem-solving skills
- Excellent influencing and negotiation skills
- Detail-oriented and analytical
- Excellent written and verbal communication skills
- Advanced time-management skills
- Sound judgment and decisiveness
- Ethics and integrity
- Coaching skills
- Bachelor's degree preferred
- Licenses/certifications as required
Benefits:
- Benefits start Day 1 for full-time colleagues
- Medical, Dental, Vision, Disability, and Life Insurance
- 401(k) retirement plan with company-matching contributions
- Vacation days and sick days
- Company-paid holidays and floating holidays
- Training and development programs
- Tuition reimbursement benefits for full-time colleagues
- Multiple avenues for professional and personal growth
- Performance incentives offered for many roles
- Health, safety, and flexibility prioritized
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