Field Service Engineer, Cryogenic Solutions
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Job Description
Field Service Engineer at Azenta Life Sciences supporting and maintaining cryogenic systems. Ensuring system uptime and resolving technical issues in the field with customer engagement and collaboration.
Responsibilities:
- Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage equipment
- Support customers using automated cryo storage systems and ensure optimal system performance
- Maintain a safe and compliant working environment with safety protocols
- Accurately document service activities through Service Reports, Status Reports, and performance summaries
- Respond productively to changing priorities, including system alerts and escalations
- Act as a point of contact for customers and internal Azenta management
- Provide weekly system performance summaries and support KPI measurement requests
Requirements:
- Associate of Science (AS) degree, technical certificate, or equivalent hands-on technical training
- Minimum of 5 years of relevant technical experience, or equivalent military technical training
- Strong electrical and mechanical fundamentals
- Ability to communicate clearly and professionally in English (reading, writing, and speaking)
- Valid driver’s license, good driving record, reliable transportation, and ability to obtain a valid passport during employment
- Ability to successfully pass background screening requirements
- Located on the US East Coast with convenient access to a major airport
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Travel opportunities
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