Field Service Engineer
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Job Description
Field Service Engineer installing, commissioning, and repairing Packsize’s automated packaging systems at customer facilities. Delivering training and technical support across the Eastern Munich territory.
Responsibilities:
- Install, configure, maintain, troubleshoot, service, and repair equipment solutions onsite at customer facilities
- Perform start-up testing, validation, and commissioning of Automatic Packaging Solutions Systems
- Deliver customer training on product capabilities, features, and general maintenance
- Execute defined service and installation calls for assigned customers
- Support customer installation project management
- Schedule tasks at customer job sites
- Perform routine maintenance and emergency services
- Manage support requests, issues, and spares for end customers
- Use technical drawings and documentation to troubleshoot issues
- Continuously learn customer operational processes, packaging designs, and technical specifications
- Document, report, and perform administrative work related to project installs and preventative maintenance
- Handle emails, expense reports, travel arrangements, and technical reports
- Communicate with company and customer personnel
- Adhere to company and local customer safety requirements and protocols
- Work against set performance KPIs
- Build and maintain strong, trust-based customer relationships
- Travel frequently, including internationally, with approximately 50–70% overnight travel
Requirements:
- Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment
- Strong diagnostic and problem-solving skills with a customer-first mindset
- Skilled in use of mechanical and electrical hand tools
- Able to read technical schematics and wiring diagrams
- Detail oriented and stress resistant
- Strong communication and collaboration skills
- Flexible and adaptable to changes
- Comfortable working independently and managing own time with minimal supervision
- Customer service oriented with ability to balance multiple tasks and priorities
- Innovative and self-assured with decision making ability and hands-on mentality
- Positive attitude and ability to learn quickly in a hyper-growth environment
- Familiar with Microsoft Office
- Fluent in English and local language (spoken and written)
- Must be able to lift 50lbs
- Will be required to stand, walk, kneel, and bend for several hours constantly
- Willingness to travel and work consignment shifts, including weekends
- Previous experience as a Resident Engineer or customer-facing field service role (nice to have)
- Familiarity with automated packaging systems or industrial automation equipment (nice to have)
- Basic knowledge of PLC systems and industrial sensors (nice to have)
- Experience with technical documentation, reporting, or digital service tools (nice to have)
- Valid driver's license (nice to have)
- 5+ years hands-on experience in electro-mechanical systems (preferred)
Benefits:
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Paid Time Off
- Health Savings and Flexible Spending Accounts (HSA/FSA)
- Life and disability insurance
- Critical illness, hospital indemnity, accident, and legal/ID theft protection
- Employee Assistance Program (EAP)
- Reasonable accommodations in the application process and workplace
- Equal employment opportunities and commitment to a diverse, equitable, and inclusive workplace
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