Field Service Engineer IV
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Job Description
Field Service Engineer IV responsible for supporting ZincFive Battery Cabinet systems. Troubleshooting and providing solutions for customers while traveling up to 75%.
Responsibilities:
- Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
- Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
- Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
- Generate, track, and report Key Performance Indicators (KPIs) for the department
- Technical documentation of necessary processes and procedures
- Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
- Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
- Travel as needed (up to 75%) within in the U.S. and internationally
Requirements:
- Bachelor’s degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field
- Minimum of 3 years’ experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market
- Minimum of 3 years’ experience working with and around high voltage equipment in indoor/outdoor industrial environments
- Software/Firmware testing/programming experience
- Deep knowledge of electrical/electronic schematics and understanding mechanical designs
- Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads
- Ability and experience providing customer-facing support while remaining professional and calm in high stress situations
- Experience traveling and managing travel expenses and schedule
- Experience training technicians, external customers, and 3rd party service providers
- Experience with Data Center network and communication systems
- Demonstrate teamwork, dependability, high integrity, and a solid work ethic
- Ability to learn and adapt quickly
- Ability to work independently with minimal supervision onsite and in the field
- Excellent computer skills including MS Office Suite, Visio, SAP, or other ERP programs
Benefits:
- medical
- dental
- vision
- life insurance
- 401k
- paid sick time
- paid time off for vacation
- paid holidays
- paid community service days
- professional/personal learning program
- applicable state/federal paid family leave
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