Field Service Engineer
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Job Description
Field Service Engineer responsible for installation and maintenance of Packsize equipment solutions across customer sites. Collaborate with customers for technical support and training while adhering to safety protocols.
Responsibilities:
- install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities
- Scheduling tasks at customer job sites
- Troubleshooting issues, quickly and effectively
- Performing routine maintenance and emergency services as they arise
- Continuous learning, including customer operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties
- Follow all Packsize and customer safety requirements
Requirements:
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
- Valid driver’s license and clean driving record
Benefits:
- medical, dental, and vision coverage
- 401(k) retirement plan
- Paid Time Off
- Health Savings and Flexible Spending Accounts (HSA/FSA)
- life and disability insurance
- access to an Employee Assistance Program (EAP)
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