Field Service Engineer
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Job Description
Field Service Engineer installing, configuring, and maintaining Packsize equipment at customer facilities. Building customer relationships and providing training on product capabilities and maintenance.
Responsibilities:
- install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities
- identify, analyze, maintain and repair complex mechanical equipment
- answer difficult customer questions about product features
- perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s)
- build and maintain strong, trust-based customer relationships
- work closely with other supporting Packsize team members to provide exceptional customer service
- scheduling tasks at customer job sites
- troubleshooting issues, quickly and effectively, using technical drawings and documentation
- performing routine maintenance and emergency services as they arise
- continuous learning, including customer operational processes, packaging designs, technical specifications
- installation of Packsize solutions and training others to use and maintain it
- clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports
Requirements:
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
Benefits:
- medical, dental, and vision coverage
- 401(k) retirement plan
- Paid Time Off
- Health Savings and Flexible Spending Accounts (HSA/FSA)
- life and disability insurance
- access to an Employee Assistance Program (EAP)
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