Field Service Engineer
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Job Description
Field Service Engineer installing, commissioning, and maintaining UVeye’s AI-powered vehicle inspection systems. Leading contractors and troubleshooting hardware, software, electrical, and mechanical issues across UK and European customer sites.
Responsibilities:
- Own on-site execution of new UVeye system installations from site readiness through testing, commissioning, and customer handoff
- Lead assigned installations and coordinate third-party contractors
- Serve as the primary on-site technical contact for customers
- Assess site readiness, layouts, technical requirements, and infrastructure conditions
- Install, configure, test, and validate UVeye hardware and supporting systems
- Troubleshoot hardware, software, networking, electrical, and mechanical issues
- Perform preventative, corrective, and emergency maintenance at customer sites
- Maintain on-site safety, identify hazards, ensure PPE use, and escalate unsafe conditions
- Partner with Operations, Support, Engineering, Customer Success, and other internal teams
- Complete installation, commissioning, maintenance, and service documentation
- Identify recurring field issues and provide feedback to improve installation processes, system reliability, and customer experience
Requirements:
- 4+ years of experience as a Field Service Engineer, Field Engineer, Field Technician, or similar role involving hardware/software installation, deployment, or maintenance
- Proven experience leading contractors or teams during technical installations
- Strong hands-on skills across civil works, networking, electrical wiring, and mechanical assemblies
- Working knowledge of Linux-based systems and basic networking principles
- Strong troubleshooting and problem-solving skills
- Ability to write clear installation, service, and maintenance documentation
- Previous experience using AutoCAD, Autodesk, or similar software to interpret site layouts
- Excellent communication and interpersonal skills
- Strong customer service mindset
- Strong safety mindset
- Resilience and adaptability in changing field environments
- Ability and willingness to meet travel requirements
- Valid driving licence
- Experience working in a startup or fast-growing company (ideally)
- Certified electrician qualification or relevant electrical experience (ideally)
- Degree or technical qualification in Mechanical Engineering, Electrical Engineering, or a related field (ideally)
- Experience with CAD software (ideally)
- Experience in the automotive industry (ideally)
- Additional scripting, networking, or advanced troubleshooting knowledge (ideally)
- Extensive travel to customer and installation sites across the UK and Europe
- Weekly overnight travel
- Ability to work occasionally outside standard business hours
- Ability to stand or walk for extended periods, bend, reach, and occasionally manually handle equipment and tools up to 40 kg
- Ability to follow site safety requirements and use PPE when required
Benefits:
- Executive workshops and mentorship programs
- Collaborative, inclusive environment
- Opportunities for development and growth
- Weekly overnight travel as an essential part of the role
- Reasonable adjustments for individuals with disabilities
- Equal opportunity employment
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