Field Service Technician – Appliance Repair
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Job Description
Field Service Technician delivering exceptional customer service and repairing LG appliances. Traveling to customer locations in the St. Augustine, FL area to provide maintenance and repair services.
Responsibilities:
- Deliver an exceptional customer experience while servicing our products in the home.
- Diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform administrative tasks.
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
- Properly use all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
- Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair or replace parts.
- Immediately and accurately process paperwork and perform data entry upon completion of each job.
- Pre-screen next day service calls by obtaining necessary information.
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).
Requirements:
- Minimum 1 year experience in a technical role (Field Service preferred).
- Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
- Experience in the use of tools, and diagnostic test equipment.
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
- Valid Driver’s license in good standing.
- Ability to obtain appropriate EPA Certification.
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.
Benefits:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
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