Field Service Technician, Appliance Repair
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Job Description
Field Service Technician repairing LG appliances, TVs, and A/C units for customers in the Portland, Maine area. Diagnosing issues, replacing parts, managing inventory, and documenting service visits.
Responsibilities:
- Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
- Use safety equipment, vehicles, and diagnostic tools provided by LG.
- Conduct technical diagnosis and specialized repairs on electronics and home appliances.
- Diagnose problems, assess their extent, document findings, and decide whether to repair products or replace parts.
- Process paperwork and perform data entry immediately and accurately after each job.
- Pre-screen next-day service calls by obtaining information to assist diagnosis before arriving at customers' homes.
- Meet or exceed company metrics, including customer satisfaction, fix-right-first-time, revisits, parts management, and overtime percentage.
- Deliver exceptional customer experiences while servicing LG products in customers' homes.
- Represent LG professionally as the customer-facing representative.
Requirements:
- Minimum 1 year experience in a technical role (Appliance repair preferred).
- Experience repairing major appliances, including refrigeration/sealed systems, cooking, and cleaning products.
- Experience using tools and diagnostic test equipment.
- Ability to properly troubleshoot, diagnose, repair, and document product/system issues.
- Valid Driver’s license in good standing.
- Ability to obtain appropriate EPA Certification.
- Ability to meet physical requirements associated with field service repair, including continuous bending and lifting up to 50 pounds.
- Ability to work coverage in the greater Portland, ME metro and surrounding areas.
Benefits:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Paid parental leave.
- Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Crafted employee experience designed to foster professional growth.
- Focus on health and well-being.
- Internal community and professional development support.
- Employees are provided vehicle and diagnostic tools by LG.
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