Field Service Technician, Appliance Repair
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Job Description
Field Service Technician repairing LG appliances, TVs and A/C units in customers’ homes. Diagnosing issues, managing parts and meeting service-quality metrics across greater Boston.
Responsibilities:
- Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
- Use all required safety equipment, vehicles and diagnostic tools provided by LG.
- Conduct technical diagnosis and specialized repairs on electronics and home appliances.
- Diagnose problems, assess their extent, document findings, and decide whether to repair products or replace parts.
- Process paperwork and perform data entry immediately and accurately after each job.
- Pre-screen next-day service calls by obtaining information to help diagnose problems before arriving at customers' homes.
- Meet or exceed company metrics, including customer satisfaction, first-time fix rate, revisits, parts management and OT percentage.
- Represent LG professionally while delivering an exceptional in-home customer experience.
Requirements:
- Minimum 1 year experience in a technical role (Appliance repair preferred).
- Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
- Experience in the use of tools and diagnostic test equipment.
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
- Valid Driver’s license in good standing.
- Ability to obtain appropriate EPA Certification.
- Ability to work coverage in the greater Boston, MA metro and surrounding areas.
- Ability to continuously bend and lift up to 50 pounds.
Benefits:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Vehicle and diagnostic tools provided by LG.
- Professional growth opportunities and employee health and well-being support.
- Eligible for the relevant benefit programs offered through partner agencies for temporary/contractors.
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