Field Service Technician
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Job Description
Field Service Technician maintaining and repairing Aristocrat gaming machines for casino customers. Installing equipment, troubleshooting issues, and delivering mobile technical support across an assigned territory.
Responsibilities:
- Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers
- Perform routine maintenance on gaming machines
- Respond promptly to customer calls and emergency requests, prioritizing critical issues
- Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities
- Maintain inventory accuracy and follow the parts inventory process
- Support customers with technical inquiries and documentation
- Report trends, needs, and service challenges
- Review pre-install documents to determine required installation parts
- Report service activities accurately using field service management reporting tools
- Uphold professionalism, integrity, and customer service standards
- Self-direct and carry out day-to-day tasks with little direction
- Follow Aristocrat’s Safety Guidelines
- Operate designated service vehicles and box trucks
- Travel to customer casinos and work in casino environments
Requirements:
- High school diploma, GED, or equivalent work experience
- At least 21 years of age
- Clean and valid driver’s license and maintain an insurable driving record
- Able to acquire a gaming license as required; Aristocrat assists with application, payment, and renewal
- Willing to do daily travel in the assigned territory
- Regional and national travel may be up to 30%
- Self-starter, flexible, adaptable, highly organized, and proactive
- Passion for technology and problem-solving
- Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals
- Able to communicate effectively and constructively with customers and coworkers
- Preferred: experience as a slot technician, field service of technical products, or other diagnostic work
- Preferred: experience working in the field, being on call, and traveling for work
- Preferred: experience with electronics, mechanics, and troubleshooting
- Able to lift and move a minimum of 50 pounds
- Able to push up to 250 pounds with moving equipment assistance
- Able to climb and balance on ladders
- Good manual dexterity, hand/eye coordination, and eyesight
- Able to drive and operate a vehicle for extended periods
- Able to operate a box truck safely and efficiently
- Able to travel with little or no notice and for a possible extended period
- Subject to mandatory background screening and regulatory approvals
- May be required to complete a criminal background check, submit fingerprints, and obtain applicable gaming licenses or registrations
- Must be authorized to work in the job posting location full-time without current or future visa sponsorship
Benefits:
- Robust benefits package
- Global career opportunities
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employer matching
- Hands-on and virtual training program throughout the first 6 months
- Aristocrat assists with gaming license application, payment, and renewal
- Employee development and career pathways
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