Field Service Technician
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Job Description
Field Service Technician at Aristocrat Gaming responsible for gaming machine installation and maintenance. Delivering technical support and ensuring seamless operation of gaming facilities.
Responsibilities:
- Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers
- Perform routine maintenance on gaming machines
- Respond promptly to customer calls and emergency requests
- Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned
- Maintain inventory accuracy and follow the parts inventory process
- Support customers with technical inquiries and documentation
- Report on trends, needs, and service challenges
- Review pre-install documents to determine if parts will be needed to complete the installation
- Gather and report accurately on service activities using field service management reporting tools
Requirements:
- High school diploma, GED, or equivalent work experience
- At least 21 years of age
- Clean and valid driver’s license and maintain an insurable driving record
- Able to acquire a gaming license as required
- Willing to do daily travel in the assigned territory
- Self-starter, flexible, adaptable, highly organized, and proactive
- Passion for technology and solving problems
Benefits:
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
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