Field Service Technician
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Job Description
Field Service Technician troubleshooting and installing Harpak-ULMA packaging equipment, especially multi-head weighers. Providing extensive on-site customer support across a 70-85% travel territory.
Responsibilities:
- Troubleshoot and repair various packaging machines, with a focus on multi-head weighers
- Provide on-site and remote support to resolve customer issues efficiently
- Install tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and other packaging equipment
- Deliver exceptional customer service by proactively identifying solutions
- Follow up on customer inquiries
- Provide technical phone support
- Collaborate with technicians, engineers, and service managers on complex issues
- Participate in training programs
- Document service calls and solutions in detail
- Use technology tools for efficient reporting and knowledge retention
Requirements:
- Minimum of 5 years in a technical field
- At least 3 years troubleshooting mechanical and electrical machine issues
- Prior experience with multi-head weighers is essential
- Proficiency in mechanical, electrical, and PLC systems
- High precision and close tolerance proficiency
- High school diploma or GED required
- Technical schooling and/or work experience in electricity, electronics, or equipment maintenance
- Willingness to travel 70-85% of the time
- Valid driver's license
- Ability to obtain a passport for travel
- Familiarity with MS Office Suite and Windows platform
- Ability to use service databases and CRMs, such as FileMaker
- Excellent communication and customer service skills
- Ability to read and interpret mechanical blueprints and electrical schematics
Benefits:
- Robust benefits package
- Extensive training through the Online Learning Management System, on-site at company facilities, and through shadowing experienced technicians
- Opportunity to grow and develop skills across various product lines
- Innovative environment focused on innovation and continuous improvement
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