Field Services Engineer
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Job Description
Field Services Engineer in the US Defense industry providing training, support, and integration services for navigation and timing solutions. Collaborating with sales and engineering teams to ensure customer satisfaction remotely.
Responsibilities:
- Identify current and future customer program requirements through interactive discussions
- Provide product, service, and technical information in response to customer inquiries
- Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities
- Lead customer engagements as the application and system integration expert
- Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction
- Support integration of SFS software and hardware into customer systems
- Serve as the primary interface between Sales and Engineering teams to address customer needs
- Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration
- Diagnose complex technical issues and develop solutions to maintain system uptime and reliability
- Provide feedback to engineering teams to implement design improvements based on field experience
- Train end-users and internal staff on proper system operation, maintenance, and safety protocols
- Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance
Requirements:
- 5 years of prior relevant experience preferred
- Bachelor’s degree in engineering preferred
- A combination of education and experience will be considered
- Prior military experience or intimate knowledge of US Defense industry preferred
- Experience interfacing with government organizations and DoD contractors preferred
- Active security clearance or ability to obtain a security clearance (Secret) required
- Requires the ability to perform under minimal supervision remotely
- Demonstrated track record utilizing superior customer service skills to advance sales capabilities to external customers
- Ability to handle complex problems with analytical thinking skills and engage with customers enthusiastically
- Demonstrated track record of progressive leadership
- Ability to travel domestically as needed (30%)
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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