Field Services Engineer
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Job Description
Field Engineer responsible for installing, maintaining, and troubleshooting broadband networks in South West UK. Engaging with customers and ensuring seamless connectivity through expert support and service.
Responsibilities:
- Install, configure, and maintain FWA, GWA, and FTTP network infrastructure.
- Deploy network equipment on streetlights, residential properties, and commercial premises.
- Install and align P2P links, wireless radio products, CAT5 cabling, routers, and switches.
- Perform site audits and Line of Sight (LOS) checks to ensure optimal connectivity.
- Conduct network testing and diagnostics to identify and resolve service-impacting faults.
- Upgrade and expand the wireless network infrastructure to improve coverage and reliability.
- Ensure minimal service disruption by carrying out proactive maintenance and customised equipment upgrades.
- Respond to network faults and service disruptions, diagnosing and resolving issues effectively.
- Work within an on-call rota system to provide timely technical support for network outages.
- Carry out new customer installations for wireless and FTTP networks as required.
- Ensure all installations meet company standards and provide a high-quality customer experience.
Requirements:
- Proven experience in network installation and troubleshooting, particularly in FWA, GWA, and FTTP.
- Knowledge of network diagnostics, P2P links, CAT5 cabling, and wireless radio products.
- Experience configuring and deploying routers, switches, and network cabinets.
- Familiarity with service testing tools to assess signal strength and connection integrity.
- Basic understanding of IP networking and wireless network optimisation.
- Problem solving & decision making.
- Customer interaction and awareness.
- Health and safety awareness.
- Flexibility and adaptability.
Benefits:
- 25 days annual leave
- Life assurance & Income protection
- 8% matching on our pension scheme
- Health cash plan
- Employee referral scheme
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