Field Technician
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Job Description
Remote Field Technician providing customer service and support to partners in North Carolina. Engaging in troubleshooting, documentation, and assistance for remote user issues.
Responsibilities:
- Provide excellent customer service to partners when working with users on site at remote locations and through phone support.
- Strong troubleshooting and analytical skills required to resolve complex issues.
- Develop and maintain accurate site documentation for sites that are in your assigned region.
- Excellent communication skills with other team members, providing technical assistance when necessary.
- Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests.
Requirements:
- High School Diploma and or College degree in Information Technology
- Two to five years experience supporting end user devices, PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.
- A+ Certification, MCDST
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
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