Wide Format Service Technician – Traveling
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Wide format equipment technician installing, repairing, and supporting production print systems for Pacific Office Automation. Home-based role with approximately 50% customer-site travel across the United States.
Responsibilities:
- Provide phone and onsite technical support to customers
- Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
- Complete equipment installations, deinstallations, relocations, and customer operator training
- Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
- Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
- Complete service calls according to company standards and service agreements
- Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
- Develop working knowledge of Onyx software and RIP systems to support customer print production environments
- Assist customers with general RIP software operational questions
- Participate in ongoing training programs to remain current on products, software, and service procedures
- Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
- Maintain accurate service records and documentation
- Work effectively in a fast-paced, customer-focused environment
Requirements:
- 2–6 years minimum of relevant field service experience
- Experience servicing and repairing wide format equipment and related technology
- Experience with Canon wide format print equipment strongly preferred
- Working knowledge of Onyx software and production RIP workflows preferred
- Strong computer and networking knowledge
- Excellent customer service and communication skills
- Strong mechanical, electrical, and troubleshooting abilities
- Strong working knowledge of Windows operating systems and related applications
- Highly motivated with the ability to work independently from a home office environment
- Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States
- Must possess a valid driver's license with a clean driving record
Benefits:
- Advancement and growth opportunities into leadership roles
- Collaborative team-oriented environment
- Medical, Dental, Vision, and Life Insurance
- Matched 401(k)
- PTO, Vacation, and Sick Leave
- FSA/HSA programs
- Company vehicle provided for business and personal use
- Ongoing manufacturer training and certification opportunities
Similar Jobs
Field Technician
Part-time Field Technician installing and servicing BinSentry’s AI-powered agricultural sensors on Arkansas farms. Driving to rural sites, climbing feed bins, troubleshooting devices, and following biosecurity procedures.
Splice Technician Coordinator
Splice Technician Coordinator coordinating splice crews, project tracking, materials, and contractor billing. Race Communications connects California communities through fiber internet service.
Hosted Services Technician, Tier 2
Remote Tier 2 technician supporting Fusion Connect’s hosted connectivity services. Troubleshooting telecom, networking, hardware, router, TCP/IP, and VoIP issues for customers and vendors.
Trainee Calibration Technician
Trainee Calibration Technician learning to calibrate smart sensors for Checkit’s NHS and commercial customers. Progressing into field-service installation and maintenance across customer sites.
Medical Laboratory Technician
Medical Laboratory Technician managing lab data, reference ranges, and CDISC terminology for Premier Research’s biotech, medtech, and pharma clients. Remote fixed-term role supporting clinical data systems.
Healthcare Environmental Technician
Healthcare Environmental Technician managing customer-site recycling collection programs for Arcwood Environmental. Conducting inspections, mobile data reporting, shipment packaging, billing, and client support.
Healthcare Device Technician
Healthcare Device Technician managing customer-site recycling and inspection programs for Arcwood Environmental. Collecting data, preparing shipments and reports, and supporting client operations.
Commissioning Technician
Commissioning Technician supporting DEPCOM Power’s utility-scale solar plant projects. Coordinating field commissioning, troubleshooting, startup, documentation, and subcontractor training.
eDiscovery Processing Technician
eDiscovery Processing Technician managing digital evidence intake, processing, and quality control. Supporting legal teams and attorney review through secure, organized datasets.
Maintenance Technician – Industrial Analyzers and Metrology
Field maintenance technician servicing ENVEA’s environmental and industrial gas and particle measurement equipment across Occitanie. Maintaining client installations, calibrating instruments, and managing regional interventions.
Appliance Technician
Remote appliance and HVAC technician maintaining refrigeration, HVAC, kitchen, laundry, and boiler systems. Supporting NMS Camp Services in Alaska’s North Slope/Prudhoe Bay camps.
Guided Wave Technician
Guided Wave Technician performing GWUT inspections for Acuren’s industrial asset integrity services. Analyzing corrosion data and supporting temporary U.S. turnaround, outage, and project work.
Generator Technician
Generator Technician maintaining and repairing commercial generators on telecom cell towers. Supporting Pearce’s North American critical infrastructure services through regional travel and emergency response.
Roadside Technician
Roadside vehicle technician helping Allianz Partners customers recover safely across Glasgow. Diagnosing and repairing vehicles at the scene or arranging recovery through Allianz Partners’ roadside assistance services.
Roadside Technician
Roadside technician diagnosing and repairing vehicles for Allianz Partners’ roadside assistance services. Managing customer recovery decisions and field operations from a fully equipped van.
Equipment Service Technician
Field service technician repairing and installing dental equipment for Henry Schein customers in Iowa. Troubleshooting equipment, managing van inventory, and completing customer service documentation.
Part-Time Healthcare Environmental Technician
Part-time technician managing healthcare recycling collection programs for Arcwood Environmental. Conducting customer-site inspections, mobile-app reporting, and container shipment preparation.
Repair Technician – Fitness Equipment
Repair Technician contractor repairing fitness equipment, wine coolers, massage chairs, and similar products. Providing in-home assembly, repair, and customer service for AIT Home Delivery clients.
Repair Technician – Fitness Equipment
Contract repair technician evaluating and repairing fitness equipment, wine coolers, massage chairs, and smart home gym systems. Providing in-home delivery, assembly, repairs, and customer service for AIT Home Delivery.
Repair Technician – Fitness Equipment
Contract repair technician evaluating and repairing fitness equipment, wine coolers, and massage chairs. Providing in-home delivery and repair services for AIT Home Delivery’s high-end consumer-goods clients.