Forward Deployed Engineer, Healthcare
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Job Description
Forward Deployed Engineer managing healthcare customer engagements, leading technical delivery and support for project implementations at AI startup. Building trusted relationships and developing technical solutions for clients.
Responsibilities:
- Own healthcare customer engagements end-to-end
- Lead customer-facing technical work from initial scoping through implementation, delivery, and post-delivery support.
- Become the primary technical partner for assigned healthcare customers.
- Build trusted relationships with customer engineering and technical teams.
- Manage multiple concurrent healthcare engagements while maintaining delivery quality and customer confidence.
- Develop and deploy integrations, data transformations, and applications that solve customer-specific challenges.
- Navigate customer technical environments and adapt Protege’s platform capabilities to real-world deployment constraints.
- Translate ambiguous customer needs into clear technical plans, delivery milestones, and practical implementation paths.
- Identify where customer-specific work points to repeatable product opportunities.
- Surface actionable product feedback based on implementation patterns, customer pain points, and delivery blockers.
- Partner with product and engineering to turn bespoke solutions into reusable platform capabilities where appropriate.
- Handle healthcare data environments with appropriate care, including PHI and regulatory considerations.
- Make sound technical decisions in complex, regulated settings.
- Communicate clearly with customers and internal teams about tradeoffs, risks, dependencies, and implementation choices.
- Contribute playbooks, tooling, templates, and best practices that improve future healthcare deal execution.
- Document repeatable patterns and lessons from customer engagements.
- Help Protege move faster over time by turning one-off implementation work into reusable delivery assets.
Requirements:
- Experience in software engineering, solution architecture, forward deployed engineering, technical implementation, or a similar customer-facing technical role.
- Ability to own customer engagements from scoping through delivery and support.
- Strong technical execution across custom solutions, integrations, data transformations, and/or applications.
- Comfort operating in healthcare data environments, including sensitivity to PHI and regulatory considerations.
- Strong customer-facing communication and ability to build trust with technical stakeholders.
- Ability to bridge customer needs with product and platform capabilities.
- High ownership, adaptability, and comfort operating in ambiguous, fast-moving environments.
- Bias toward creating reusable systems, playbooks, tooling, and best practices rather than solving the same problem repeatedly.
Benefits:
- Health insurance
- Professional development
- Flexible work arrangements
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