Forward Deployed Engineer
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Job Description
Forward Deployed Engineer building AI workflows for RO Writer's auto-repair shop platform. Automating repair orders, estimates, and shop operations with customers and engineering.
Responsibilities:
- Embed with customers remotely and on-site to understand shop operations and identify lost time and revenue
- Identify high-impact workflow problems and turn them into scoped, shippable solutions
- Design, build, and deploy AI-powered workflows and agents using LLMs, RAG, and tool use
- Automate shop tasks such as repair order writing, estimating, and parts sourcing
- Integrate RO Writer's platform and third-party systems through APIs
- Build evaluation and monitoring systems to ensure AI output is accurate, grounded, and trustworthy
- Run customer pilots, gather feedback, and iterate quickly
- Partner with Product and Engineering to turn successful field solutions into scalable product features
- Document learnings and build playbooks for Support, Training, and Customer Success teams
- Serve as the voice of the customer inside engineering
- Report to the General Manager and help define the Forward Deployed Engineer function
Requirements:
- Professional software engineering experience with Python and/or TypeScript
- Hands-on experience building with LLMs, including prompt design, agents or tool use, RAG, and evaluating output quality
- Ability to explain AI-driven development methods used over the past 18 months, including planning, building, testing, and shipping software with AI
- Experience working in small teams to produce applications and modules that improved or simplified end-user workflows
- Track record expressed in end-user benefit, financial impact, and quantitative measures such as time saved, cost reduced, revenue gained, and adoption
- Strong experience building and consuming APIs and integrating with third-party systems
- Excellent communication skills for explaining technical ideas to non-technical shop owners and listening effectively
- Comfort with ambiguity and ability to take messy real-world problems to working solutions with little hand-holding
- Willingness to travel periodically to customer shops
- Experience in automotive, auto repair, or small-business / vertical SaaS preferred
- Experience in a customer-facing technical role preferred
- Familiarity with cloud platforms and modern deployment practices preferred
- Experience using AI coding tools in daily work preferred
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) participation with company match
- Minimum of 10 days of vacation for new employees
- Sick time based on state requirements
- 8 Company-paid holidays per year
- 2 personal holidays per year
- Remote-first work arrangement
- Direct access to leadership
- Equal opportunity and inclusive work environment
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