Technical Control Engineer
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Job Description
Technical Control Engineer supporting Symbotic’s AI-powered robotic warehouse automation systems remotely across the USA. Troubleshooting controls, networking, software, and electromechanical incidents while leading root-cause resolution.
Responsibilities:
- Manage and resolve complex technical support requests via ticketing systems, phone, email, and chat
- Provide advanced remote support for electro-mechanical, software, networking, and controls-related issues using remote access tools
- Troubleshoot automation and robotic systems, PLCs, motors, VFDs, motion control systems, software applications, networking, and scripting
- Serve as a technical escalation point and focal lead during major incidents
- Coordinate Software, Controls, Hardware, R&D, and Customer Operations resources to restore service
- Prioritize issues based on customer impact, system criticality, and contractual SLAs
- Provide timely incident updates to internal and external stakeholders
- Respond to equipment downtime events and coordinate external vendors or resources
- Monitor system metrics, logs, and trends to identify potential failures
- Drive Root Cause Analysis for critical and recurring incidents to reduce MTTR and prevent recurrence
- Identify systemic issues and translate findings into preventative actions and process improvements
- Participate in post-incident reviews and lead follow-up actions
- Own critical events from incident intake through full resolution
- Collaborate with R&D, Implementation, and Customer Operations to transition sites from Hypercare to steady-state support
- Create and improve knowledge-base content and contribute to scalable shift-left resolution
- Support system maintenance, including data backups, trend analysis, and I/O checks
- Interpret electrical schematics, OEM manuals, and system documentation
- Stay current on supported software, hardware, tools, and platform updates
Requirements:
- Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered
- Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems
- Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred
- Demonstrated experience providing remote system support using Remote Desktop and SSH
- Strong understanding of TCP/IP networking, protocols, and troubleshooting
- Familiarity with packet sniffers, network probes, and command-line diagnostic tools
- Proficiency with Linux shell environments and scripting
- Working knowledge of SQL scripting and application support
- Familiarity with ISC DHCP, BIND, and server configuration
- Experience with motion control systems, servos, VFDs, Allen Bradley ControlLogix, Ladder Logic, C, and scripting languages
- Experience with server management, Active Directory, and Windows/Linux patching
- Strong troubleshooting, documentation, collaboration, and communication skills
- Ability to prioritize and perform effectively in high-pressure, customer-facing environments
- Valid driver's license and ability to drive and/or fly to client and customer locations
- Ability to own a credit card and manage expenses personally for bi-weekly reimbursement
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Disability benefits
- 401K
- PTO
- Up to 15% travel may be required
- Bi-weekly reimbursement of personally managed business expenses
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