Forward Deployment Engineer
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Job Description
Forward Deployment Engineer optimizing API deployments for an AI infrastructure startup. Engaging with customers to resolve technical challenges in production environments.
Responsibilities:
- Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments
- Lead technical implementation for priority accounts from integration to optimization
- Debug complex real-world issues involving APIs, crawling systems, data pipelines, and infrastructure constraints
- Build reusable solutions, templates, and deployment playbooks based on recurring customer needs
- Translate customer feedback into actionable insights for product and engineering teams
- Collaborate closely with core engineers to improve reliability, performance, and usability
- Define and document best practices for implementing Firecrawl at scale
- Own customer issues end-to-end, ensuring successful outcomes without heavy process dependencies
Requirements:
- 3+ years of experience building and shipping production systems (or equivalent hands-on experience)
- Strong fundamentals in APIs, distributed systems, debugging, and infrastructure
- Experience troubleshooting real-world integration issues in production environments
- Ability to clearly explain technical concepts to non-technical stakeholders
- Experience in customer-facing technical roles such as Solutions Engineer, SRE, DevRel, or infrastructure-focused engineering
- Comfort working in high-urgency, fast-paced startup environments
- Strong ownership mindset with the ability to operate independently
- Experience building pragmatic solutions under time constraints
Benefits:
- Competitive compensation in USD.
- Fully remote work.
- Flexible schedule and collaborative work environment.
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