Fulfillment Consultant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Fulfillment Consultant managing corporate relocation and commercial move bookings for Porch Group. Coordinating crews, quotes, customer communications, and moving-service-provider operations remotely from Colombia.
Responsibilities:
- Manage the full lifecycle of corporate relocation and commercial move requests, from lead intake through booking
- Confirm service details, check crew availability, generate accurate quotes, and coordinate with crews and points of contact
- Monitor incoming leads via email, Hahdmin, and Ivinex
- Maintain clear communication with points of contact using accurate, up-to-date templates
- Track upcoming, ongoing, and past services via Slack and a follow-up/confirmation calendar
- Generate orders in Hahdmin/Simplify and book qualified crews meeting service and cost requirements
- Prepare and send accurate quotes and estimates
- Conduct day-before and day-of crew confirmation calls and flag jobs at risk of running long
- Attach required crew documentation, such as bills of lading, to orders and process invoices as needed
- Respond to all inquiries within a 2-hour window
- Build understanding of the Moving Service Provider network
- Convert leads into booked orders while minimizing discounts and claims tied to MSP issues
- Handle incoming and outgoing calls to help customers choose the right moving solution
- Support MSP recruitment and development
- Support other roles and departments as needed and perform other assigned duties
Requirements:
- 2+ years of US Customer Service experience is required
- Experience in the Moving or Relocation Industry is preferred
- Experience in Escalated or High-level customer support is preferred
- Strong communication and rapport-building in English language skills
- Proficiency with Microsoft Office and/or Google Workspace
- Detail-oriented, organized, and goal-driven, with solid problem-solving skills
- Comfortable with basic math and clear, professional written communication
- Able to work full-time scheduled hours, including overtime as needed
- Comfortable with extended periods of sitting, typing, and phone-based communication
- Working headset and camera for calls and virtual meetings
- Professional appearance appropriate for a remote office role
- A quiet workspace
- Internet connection of at least 30 Mbps download and 10 Mbps upload
Similar Jobs
Senior Cloud Consultant
Senior Cloud Consultant helping German companies implement Microsoft 365 cloud solutions. Advising clients on Modern Workplace, security, migrations, and enterprise projects.
Infor Syteline/CSI Consultant
Infor Syteline/CSI Consultant supporting Poland tax reporting and e-invoicing localization. Remote contract role serving European candidates.
Associate Consultant
Associate Consultant implementing HRIS SaaS solutions, configuring workflows, integrations, and data. Training users, supporting customers, and improving products through implementation feedback.
Utilization Management Nurse Consultant
Utilization Management Nurse Consultant reviewing clinical care and coverage for CVS Health members. Coordinating services and improving healthcare outcomes remotely from Florida.
Utilization Management Nurse Consultant
CVS Health Utilization Management RN reviewing clinical information and supporting coverage determinations. Coordinating care and improving healthcare outcomes from home.
Technical Consultant – North Rhine-Westphalia, Remote
Technical Consultant für ASTRUM ITs Besuchermanagementsoftware VISIT. Verantwortlich für Implementierung, Customizing, Schulung und strategische Kundenbetreuung in Nordrhein-Westfalen.
Medical Consultant
Medical Consultant guiding MassMutual’s life insurance underwriting and disability claims risk assessments. Reviewing clinical evidence and shaping medical underwriting guidelines.
Capital/Fixed Asset Consultant
Capital/Fixed Asset Consultant conducting GASB compliance, equipment inventories, cost segregation, and space utilization studies. Supporting HCA’s corporate, university, and government clients across the United States.
Clinical Consultant
Remote Clinical Consultant conducting hospice chart audits, compliance reviews, and mock surveys. Supporting home care and hospice clients through clinical consulting and Medicare expertise.
Professional Services Consultant – Self Service
Professional Services Consultant deploying Abnormal AI’s cybersecurity SaaS across Microsoft 365 and Google Workspace. Managing high-volume self-serve implementations to rapid customer value.
Senior Network Management Consultant – Behavioral Health
Remote behavioral health network consultant recruiting and negotiating provider contracts for HCSC health plans. Managing provider relationships, coverage, and contract changes across assigned markets.
Utilization Management Nurse Consultant
CVS Health Utilization Management Nurse Consultant reviewing clinical information and recommending coverage. Coordinating care and referrals to improve member healthcare outcomes remotely.
Technical Customer Advisor – Technical Consultant, Profit Center Machines
Technischer Kundenberater für klarx, einen digitalen Baulogistiker und Baumaschinenvermieter. Betreuung italienischer Mietprojekte, Vermietpartner und Kunden remote aus Italien oder Deutschland.
ERISA Consultant
ERISA Consultant delivering IRS and DOL correction consulting for FuturePlan, a national retirement-plan administrator. Performing Excel calculations, technical research, training, and regulatory analysis.
Application Integration Consultant – V
Application Integration Consultant V advising customers and designing scalable application, data, and security solutions. Building and optimizing end-to-end multicloud services at Rackspace Technology.
Senior Data Consultant
Senior Data Consultant delivering ERP data migration projects for global enterprises at Syniti, part of Capgemini. Building migration rules, load programs, reports, and reconciliations.
Lead Travel Consultant, French Speaking
Lead Travel Consultant arranging complex corporate air, road, rail, and hotel travel for Amex GBT clients. Delivering French-language, high-touch service through GDS platforms.
Senior Solution Consultant – Sustainability
Senior Solution Consultant guiding Workiva customers on sustainability, data integration, and AI solutions. Leading enterprise presales, technical discovery, demos, proposals, and transformation initiatives.
Solution Consultant – Nordics
Solution Consultant driving technical wins for Workiva’s financial reporting, GRC, and sustainability platform. Building demos, prototypes, and proofs of concept for Nordic customers.
Appeals Nurse Consultant
Appeals Nurse Consultant reviewing and resolving clinical appeals for CVS Health and Aetna. Applying clinical criteria, policies, and regulatory knowledge in a 100% remote role.