German Customer Service Team Leader
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Job Description
Lead a team of customer retention specialists for a telecom company. The role entails managing performance, coaching staff, and ensuring customer satisfaction.
Responsibilities:
- Lead, mentor, and motivate a team of customer retention specialists.
- Monitor individual and team performance, providing feedback and coaching.
- Ensure high-quality standards and compliance with company procedures.
- Handle escalations and ensure customer issues are resolved efficiently.
- Track KPIs and performance metrics, identifying areas for improvement.
- Collaborate with internal departments to optimize processes and retention strategies.
- Contribute to achieving departmental goals through effective team management.
Requirements:
- Fluent in German (C2 level) and English – both mandatory.
- Minimum 2 years of experience in a Team Leader role within a call center environment.
- Previous experience in the telecom sector is a strong advantage.
- Excellent communication, analytical, and organizational skills.
- Ability to work independently while maintaining a collaborative team spirit.
- Goal-oriented, proactive, and motivated to drive performance results.
Benefits:
- Remote position – work comfortably from home.
- Salary: €1,150.
- Monthly Bonuses: €350 German language allowance.
- €150 English language allowance.
- Up to €600 performance bonus.
- Meal allowance: €9.60/day (~€201.60 net/month)
- Attendance bonus: €110/month.
- Flex work allowance: €60 net/month.
- Permanent contract after 6 months.
- Health insurance included.
- Supportive and multicultural work environment.
- Opportunities for growth and professional development.
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