Global Client Environments Engineer
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Job Description
Global Client Environments Engineer managing ERP product support for clients in a remote capacity. Overseeing technical projects and client onboarding for ERP solutions.
Responsibilities:
- Manage technical projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders
- Resolve complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff
- Skillfully addresses client questions or concerns, including difficult or pointed questions as needed
- Installs software tools associated with supported ERP products
- Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements
- Plan and manage projects to establish remote access to a client’s network
- Manage technical tasks related to performing a software archive at client site or via a cloud hosted solution
- Manages multiple projects in Salesforce Collaborative Product Development tool
- Executes continual process improvements to improve efficiency and effectiveness
- Tracks and Records evidence for ISO compliance and ensures timely status updates
- Host and participate in client calls off normal business hours as required to address and help resolve mission critical tasks for clients
- Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline
Requirements:
- Bachelor’s degree in information sciences, Computer Sciences or related area
- Minimum 5 years of technical experience with ERP applications
- Experience of ERP implementation or upgrade process
- Familiarity with remote access connectivity methodologies
- Exposure to Mainframe, Windows and UNIX based environments
- Decisive and driven personality
- Able to work under pressure and tight deadlines
- Able to work independently and as part of a diverse remote-based team
- Exposure to ISO 9000/9001/27001 processes is a plus
- Must be fluent in Portuguese and possess ability to hold business conversations
Benefits:
- competitive compensation packages
- challenging professional growth
- fun work environment
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