Go Live Engineer
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Job Description
Go Live Engineer for Azure Virtual Desktop, collaborating with partners and providing technical support. Assisting implementations and enhancing tools for better cloud management experience.
Responsibilities:
- You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.
- Work closely with our Partner Sales Managers (PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)
- Help Nerdio partners with their first several account implementations
- Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
- Collaborate with technical team members to maintain, design, and enhance current tools and processes
- Contribute to technical knowledge base and documentation
- Contribute to the creative process of product enhancements and new features
- Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.
Requirements:
- Prior AVD deployments
- Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
- Excellent troubleshooting skills
- Fast-paced mentality and able to make decisions quickly
- Works with a sense of high urgency
- Comfortable with and able to work and deliver excellent results within short cycle times
- Comfortable working with highly technical customers
- Tolerates with a high degree of uncertainty and change
- Experience conducting technical product demos
- Experience with virtualization technologies, preferably Azure Virtual Desktop
- Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
- Firewalls, VPNs, and TCP/IP networking
- Shared storage systems (i.e., SAN, NAS)
- Project management and planning experience
- High degree of empathy and creativity with end users/partners
- Competent understanding of networking layers and resources
Benefits:
- Competitive Base + Incentive Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
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