Guest Services Representative I
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Job Description
E-Commerce Services Representative tasked with customer service and online order management for Tommy Bahama. Handling troubleshooting, sales, and guest interactions through various software tools.
Responsibilities:
- Heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns
- Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing
- Responsible for coordinating credit approvals and fulfillment of all online orders
- Troubleshoots guest issues with orders and general product inquiries
- Provides product recommendations and substitutions as appropriate
- Escalates guest issues efficiently and to the right place for resolution
- Other special projects as requested by supervisor
Requirements:
- High school/GED Diploma
- 3+ years customer service, phone and online experience preferred
- Volume call center experience preferred
- Outstanding communication skills - written and verbal and listening
- Excellent computer skills and ability to work in multiple systems and programs simultaneously
- Computer skill basics are a must, include troubleshooting computer issues with connectivity, including system updates, basic rebooting, WiFi access and stability
- Must be able to support and manage home connectivity issues that may come up from time to time
- Pleasant, professional and clear phone voice
- Detail oriented
- Excellent typing skills
- Satisfactory credit and background check
- Minimum of 50 MBPS (dedicated to employee) download speed
- Quiet secured space free from distractions
- WFH is not a suitable solution for the care of loved ones, friends, or animals
Benefits:
- Health, Dental, Vision, 401K with generous matching program
- Generous paid time off
- Potential Annual Bonus Opportunity
- 50% discount at restaurants and retail locations
- Career advancement opportunities
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