Field Application Specialist – BioAnalytics
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Job Description
Field Application Specialist supporting Sartorius customers with Incucyte bioanalytics solutions. Delivering technical consultations, application trials, training and troubleshooting across Northern UK, Scotland and Ireland.
Responsibilities:
- Support customer evaluations, application assessments and technical consultations, translating process requirements into product and workflow recommendations
- Execute application trials, validations, proof-of-concept activities and customer training
- Design, coordinate and document customer-specific evaluation and onboarding plans and outcomes
- Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions
- Provide application expertise throughout opportunity development, contributing technical insights, competitive positioning and solution recommendations
- Generate leads through customer interactions, meetings, pre-sales activities, presentations and seminars
- Maintain awareness of and track opportunities within the pipeline
- Capture customer feedback, application trends and competitive intelligence by analysing field observations, trial outcomes and product usage patterns
- Share actionable recommendations with Product Management and relevant stakeholders to support portfolio enhancements
- Cover a territory across the North of England, Scotland and Ireland with regular customer interaction and travel
Requirements:
- Master’s degree or PhD in Life Sciences, Biotechnology, Engineering or a related field
- Previous experience of application support, technical support, field application, laboratory, process development or related customer-facing experience within the life sciences industry
- Experience with biological imaging platforms, microscopy or cell culture, together with in-depth knowledge of relevant applications and associated customer workflows
- Strong hands-on technical capability, including demonstrations, trials, evaluations and customer training, with the ability to document findings, outcomes and technical recommendations in a structured manner
- A strong troubleshooting and solution-oriented mindset, with the ability to resolve technical and application-related issues in customer environments
- Customer-focused approach with strong communication and presentation skills, and the ability to understand customer needs and articulate technical value to diverse stakeholders
- Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix environment
- Willingness to travel up to 70% of the time
- Must have the right to work in the UK
Benefits:
- Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
- Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
- Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching, agile working and businesswomen network
- 37.5 hours working week
- 25 days annual leave plus public holidays
- Annual option to buy, sell or carry over annual leave
- Company Car
- Private Medical Insurance
- Private Dental Insurance
- Group Life Assurance
- Travel Insurance (Employee Paid)
- Salary Sacrifice Health Assessment Service
- Salary Sacrifice Cycle to Work Scheme
- Group Personal Pension Plan
- Group Income Protection
- Salary Sacrifice Will Writing Service
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