Hardware Sales Specialist
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Job Description
Hardware Sales Specialist managing hardware clients and vendor relationships for a technology reseller. Quoting IT, networking, telephony, and VoIP equipment while protecting margin.
Responsibilities:
- Manage day-to-day relationships with existing hardware clients and support smooth transitions of inherited accounts
- Respond to client questions about pricing, availability, part numbers, compatibility, lead times, and equipment options
- Coordinate repair and refurbished-equipment requests with repair vendors and follow units through return to service
- Maintain knowledge of clients’ existing environments and make relevant hardware recommendations
- Partner with Account Managers to identify growth opportunities, including headset refreshes, handset upgrades, new-site needs, and aging-equipment replacements
- Serve as the primary quoting resource for desktops, laptops, servers, networking equipment, wireless access points, monitors, docks, peripherals, VoIP phones, headsets, and related hardware
- Confirm client requirements, including quantities, specifications, warranty terms, timelines, and site details
- Source and compare distributor, manufacturer, and specialty-vendor pricing and recommend best-fit options
- Register deals and pursue special pricing, promotions, rebates, and partner-program benefits
- Produce accurate client-ready quotes with correct part numbers, current pricing, realistic lead times, and warranty or support terms
- Identify substitutions and alternatives for backordered or end-of-life equipment and communicate tradeoffs
- Hand approved quotes to the ordering team while remaining a client point of contact
- Own relationships with hardware distributors, manufacturers, and repair partners
- Maintain partner-program status, certifications, and vendor portal access
- Advocate for improved pricing, terms, and program benefits
- Stay current on product roadmaps, end-of-life announcements, supply constraints, and promotions
- Escalate quoting issues, pricing disputes, and pre-sales technical questions
- Identify and onboard additional vendors
- Apply approved markup guidelines and track gross margin by quote, client, and vendor
- Report on quote volume, win rate, hardware revenue, and margin performance
- Monitor market pricing to maintain competitiveness while protecting margin
Requirements:
- 2+ years of experience in technology sales, inside sales, sales support, vendor management, or distribution; experience in an MSP, VAR, or technology reseller environment is strongly preferred
- Working knowledge of business IT hardware, including computers, servers, networking equipment, wireless solutions, and telephony hardware
- Experience with vendor portals, deal registration, and distributor quoting tools
- Ability to read technical specifications and accurately identify equipment by manufacturer, model, and part number
- Strong understanding of gross margin, markup, freight, and shipping considerations
- Exceptional attention to detail and ability to manage multiple quotes at various stages
- Clear written communication and strong client-service skills
- Self-directed and comfortable managing a high volume of work independently
- Preferred experience with VoIP and telephony hardware, including Cisco, Yealink, Poly/Polycom, Jabra, IP phones, headsets, gateways, and ATAs
- Preferred experience with legacy PBX and telecom equipment, including refurbished and secondary-market handsets
- Preferred experience with Microsoft Teams voice environments
- Preferred experience with Dell, HP, Lenovo, Cisco, Meraki, Fortinet, Versa, or Ubiquiti product lines
- Preferred experience with distributor relationships or TD SYNNEX, Ingram Micro, ScanSource, Jenne, or similar providers
- Preferred experience with quoting or CPQ tools and PSA platforms such as ConnectWise
- Preferred experience with vendor rebate and partner-program administration
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