Hazardous Materials Call Center Support Specialist
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Job Description
Customer Support Specialist assisting in hazardous materials response for 3E, addressing spills and waste disposal inquiries. Join a remote team providing critical guidance and support.
Responsibilities:
- Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.
- Assist with transportation logistics and global incident response based on your training level.
- Navigate multiple call types in a fast-paced, high-volume environment.
- Deliver exceptional service with empathy, urgency, and professionalism.
- Collaborate with cross-functional teams to drive high-quality resolutions.
- Follow established protocols while maintaining accuracy and compliance.
Requirements:
- 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety
- High school diploma or GED
- Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems
- Strong communication and active listening skills
- Ability to stay focused, flexible, and calm under pressure
- Bonus Points For: Call center or high-volume support experience
- Current or prior HazMat certification or equivalent training
- Field experience (e.g., spill response, lab packs, remediation)
- Environmental/safety coursework or certifications
- Emergency response or industrial safety roles
Benefits:
- Performance-based incentives
- Equity opportunities for certain roles
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