Senior Customer Service Representative
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Job Description
Senior Incentive Customer Service Representative delivering program implementation and administrative services for Oregon based non-profit. Involves customer interaction and database management tasks.
Responsibilities:
- Deliver program implementation and administrative services to an Oregon based non-profit client
- Speak with customers and contractors through both phone and email on a variety of topics which may include residential, commercial, and renewable inquiries
- Enter and maintain various database(s)
- Review contractor submissions to ensure alignment with program requirements
- Maintain knowledge of company products, services, and customer service processes & procedures
- Communicate and properly direct customers and contractors to resolve disputed rebate claim data
- Provide expertise and guidance to customers in interpreting policies to assure program participation and compliance
Requirements:
- 1-3 years relevant experience
- High School Diploma or equivalent is required
Benefits:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
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