Health Care Customer Support Specialist
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Job Description
Customer Support Specialist working remotely for SnappyCX, providing customer service in the health care industry. Handling inquiries, scheduling appointments, and ensuring customer satisfaction.
Responsibilities:
- Handle customer inquiries and issues through phone, text, email, and web chat.
- Secure and schedule appointments efficiently, ensuring customer needs are met.
- Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
- Demonstrate a proactive approach in addressing customer concerns and resolving issues.
- Collaborate with team members to ensure a consistent and high-quality customer experience.
- Keep detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Requirements:
- Customer Support and Customer Service skills
- Health care industry experience
- Customer Satisfaction and Customer Experience expertise
- Proficiency in Phone Etiquette
- Excellent communication and interpersonal skills
- Ability to prioritize and multitask effectively
- Experience in a customer-facing role is a plus
- Flexibility to work various shifts, including evenings and weekends.
- Great personality with the ability to think 1-2 steps ahead to overcome objections.
- Knowledge of Microsoft Office tools
- Bachelor's degree is preferred
Benefits:
- bi-weekly payment
- Long-term contract with a single dedicated client (No jumping between 5 accounts)
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