Health Informatics Solution Coordinator – Lead
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Job Description
Lead health informatics coordinator supporting Telligen’s national healthcare programs. Overseeing operations, documentation, client relationships, and contract deliverables.
Responsibilities:
- Provide operational support to technical assistance programs of national scope
- Collaborate with all entities involved in programs to design and develop products or services supporting contract deliverables
- Oversee program activities, timeliness, and internal quality control standards
- Communicate efficiently and effectively with project teams
- Provide direction to internal and/or project teams
- Provide status reports and resolve issues promptly
- Research and resolve issues to the customer’s satisfaction
- Create, update, review, and distribute accurate documentation following established processes and 508 compliance requirements
- Conduct final document reviews before Manager approval
- Perform client needs analysis and assessment
- Manage client expectations and relationships
- Oversee daily activities to ensure programs and services meet client expectations
- Interact with customers, partners, and other contractors to complete tasks successfully
- Coordinate with managers to align client expectations with contract requirements
- Assist management by assigning and reviewing tasks, developing processes, and coaching and training staff
Requirements:
- Four-year degree in business, Information Systems, health care, and/or equivalent training and/or experience
- 7-10 years’ experience in a related field
- Demonstrated experience in health informatics or portfolio oversight
- 2-3 years’ client/customer management experience managing and owning client expectations and relationships
- 3-5 years’ experience leading professional or support staff
- Demonstrated experience with a health-related system and/or corporate systems
- Advanced knowledge and experience working with Windows, all Microsoft Office products, and other PC-based software products
- Intermediate knowledge and experience working with database applications, data trending/graphics and reporting tools
- Intermediate knowledge and experience with data collection techniques, basic data analysis and graphic representation of data
- Active Enterprise User Administration (EUA) ID required, or completion of required training and obtaining an EUA ID
- Positions working on specific contracts may require U.S. Citizenship
- Telligen will not provide sponsorship for work authorization now or in the future
Benefits:
- 100% employee-owned company with employees sharing in company success
- Equal Opportunity Employer
- Reasonable accommodations during the employment process
- Human-reviewed application screening
- Full-time employment
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