Health Informatics Solution Coordinator – Lead
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Job Description
Lead health informatics coordinator supporting Telligen’s national health programs. Overseeing operations, documentation, client relationships, and contract deliverables.
Responsibilities:
- Provide operational support to technical assistance programs of national scope
- Collaborate with entities involved in programs to design and develop products or services supporting contract deliverables
- Oversee program activities, timeliness, and internal quality control standards
- Communicate efficiently and effectively with project teams
- Provide direction to internal and/or project teams, deliver status reports, and resolve issues
- Research and resolve issues using relevant knowledge and expertise
- Create, update, review, and distribute accurate documentation following established processes and 508 compliance standards
- Perform final document review before Manager review and approval
- Conduct client needs analysis and assessment
- Manage client expectations and relationships
- Oversee daily activities to ensure programs and services meet or exceed client expectations
- Interact with customers, partners, and other contractors to ensure successful task completion
- Coordinate with managers to align client expectations with contract-specific requirements
- Assist management in leading teams by assigning and reviewing tasks, developing processes, and coaching and training staff
Requirements:
- Four-year degree in business, Information Systems, health care, and/or equivalent training and/or experience
- 7-10 years’ experience in a related field
- Demonstrated experience in health informatics or portfolio oversight
- 2-3 years’ client/customer management experience managing and owning client expectations and relationships
- 3-5 years’ experience leading professional or support staff
- Demonstrated experience with a health-related system and/or corporate systems
- Advanced knowledge and experience working with Windows, all Microsoft Office products, and other PC-based software products
- Intermediate knowledge and experience with database applications, data trending/graphics, and reporting tools
- Intermediate knowledge and experience with data collection techniques, basic data analysis, and graphic representation of data
- Active Enterprise User Administration (EUA) ID required, including an ICT account and EUA ID for routine access to CMS federally controlled information systems
- If not currently holding an active EUA ID, must complete required training and obtain the EUA ID
- Some specific contracts may require U.S. Citizenship
- CMS and/or other federal agency experience preferred
- Experience working on CMMI alternative payment models preferred
- Experience with CMS systems such as 4i, ServiceNow, ISP systems, and CMS Confluence systems
Benefits:
- 100% employee-owned company with employees sharing in company success
- Equal Opportunity Employer
- Reasonable accommodations during the employment process
- Human review of applications alongside AI-assisted screening
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