Health Services Coordinator
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Job Description
Telephonic coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Supporting care teams through outreach, documentation, coordination, and patient engagement.
Responsibilities:
- Conduct outbound outreach to newly referred patients and explain Remote Patient Monitoring programs, services, benefits, features, and expectations
- Engage patients by telephone to establish rapport, answer questions, and encourage participation and adherence
- Complete Welcome Calls and Post-Physician Visit Updates
- Document patient information accurately in the electronic health record
- Collaborate with nurse care managers and the broader clinical care team to support patient goals
- Track hospitalizations and notify nursing staff upon discharge
- Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance
- Follow up to confirm services have started and meet patient expectations
- Respond to inbound patient, client, and provider inquiries and determine service needs
- Communicate with patients, clients, physician offices, and care providers by phone, fax, and email
- Maintain accurate provider contact information
- Escalate unresolved patient issues and care-coordination concerns to leadership
- Meet or exceed call-volume, disengagement-threshold, and other performance and service-level targets
- Comply with company policies, HIPAA requirements, and applicable regulations
Requirements:
- At least six (6) months of experience performing general duties as a Medical Assistant OR three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact
- Active CNA certification or equivalent certification, in good standing
- Knowledge of medical terminology
- Prior experience using electronic health record (EHR) systems
- Strong technical aptitude, including remotely assisting patients with health devices and troubleshooting basic issues
- Ability to type a minimum of 50–60 words per minute while speaking with patients by phone
- Ability to work schedules aligned to client-specific time zones
- Strong organizational, time-management, multitasking, verbal communication, written communication, listening, problem-solving, and critical-thinking skills
- Ability to work independently and maintain accountability in a remote environment
- Ability to build rapport and maintain productive relationships telephonically
- Comfort navigating multiple systems and technologies simultaneously
- Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred
- Bilingual Spanish preferred
- Dedicated private, quiet, secure, distraction-free home office
- Reliable internet meeting company minimum technical requirements
Benefits:
- Remote Patient Monitoring services and benefits are part of the role's patient program context
- Fully remote work environment
- Dedicated private, quiet, secure home office arrangement
- Reliable internet access meeting company minimum technical requirements
- Reasonable accommodations considered under the ADA
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