Health Services Coordinator
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Job Description
Telephonic Health Services Coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Supporting care teams through patient engagement, EHR documentation, and service coordination.
Responsibilities:
- Conduct outbound outreach to newly referred prospective patients to explain Remote Patient Monitoring programs, services, and benefits
- Describe program features, expectations, and value in a clear, compassionate, patient-centered manner
- Engage patients telephonically, establish rapport, address questions, and encourage program participation and adherence
- Complete Welcome Calls and Post-Physician Visit Updates
- Document patient information accurately in the electronic health record
- Collaborate with nurse care managers and the broader care team to support patient care goals
- Track hospitalizations and notify nursing staff upon patient discharge
- Coordinate patient assistance services and follow up to confirm services have started and meet expectations
- Respond to inbound patient, client, and provider inquiries and determine service needs
- Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers
- Maintain accurate provider contact information
- Escalate unresolved patient issues and care-coordination concerns to leadership
- Meet or exceed call-volume, disengagement-threshold, and other performance metrics and service-level agreements
- Comply with company policies, HIPAA requirements, and applicable regulations
Requirements:
- Strong organizational, time-management, and multitasking skills
- Excellent verbal and written communication skills with strong attention to detail
- Ability to actively listen and engage patients with empathy and professionalism
- Ability to work independently in a remote environment and remain accountable
- Strong problem-solving and critical-thinking skills
- Ability to build rapport in a telephonic, remote setting
- Comfort navigating multiple systems and technologies simultaneously
- At least six months of experience performing general Medical Assistant duties OR three years in a clinic or comparable healthcare setting with direct patient contact
- Knowledge of medical terminology
- Prior experience using electronic health record systems
- Strong technical aptitude, including assisting patients remotely with health devices and troubleshooting basic issues
- Ability to type a minimum of 50–60 words per minute while speaking by phone
- Ability to work schedules aligned with client-specific time zones
- Active CNA certification or equivalent certification, such as Pharmacy Technician, in good standing
- Ability to work effectively in a fully remote environment
- Dedicated private, quiet, secure, distraction-free home office
- Reliable internet access meeting company minimum technical requirements
- Bilingual Spanish preferred
- Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred
Benefits:
- Remote work environment
- Dedicated home office requirement
- Reliable internet access meeting company minimum technical requirements
- Reasonable accommodations considered for qualified individuals with disabilities
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