Telephonic Health Services Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Telephonic coordinator enrolling New York patients in AMC Health’s Remote Patient Monitoring programs for chronic conditions. Supporting care teams through outreach, documentation, and patient assistance coordination.
Responsibilities:
- Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits
- Describe program features, expectations, and value clearly and compassionately
- Engage patients by telephone, establish rapport, answer questions, and encourage participation and adherence
- Complete Welcome Calls and Post-Physician Visit Updates
- Document patient information accurately in the electronic health record (EHR)
- Collaborate with nurse care managers and the broader care team to support patient care goals
- Track hospitalizations and notify nursing staff upon patient discharge
- Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance
- Follow up to confirm services are initiated and meeting expectations
- Respond to inbound patient, client, and provider inquiries and determine service needs
- Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers
- Maintain accurate provider contact information
- Escalate unresolved patient issues and care-coordination concerns to leadership
- Meet or exceed performance metrics and service level agreements, including call volume and disengagement thresholds
- Comply with company policies, HIPAA requirements, and applicable regulations
Requirements:
- Strong organizational, time-management, multitasking, verbal, and written communication skills
- Ability to actively listen and engage patients with empathy and professionalism
- Ability to work independently in a remote environment with accountability
- Strong problem-solving and critical-thinking skills
- Ability to build rapport in a telephonic remote setting
- Comfort navigating multiple systems and technologies simultaneously
- At least six months of experience performing general Medical Assistant duties OR three years in a clinic or comparable healthcare setting with direct patient contact
- Knowledge of medical terminology
- Prior experience using electronic health record (EHR) systems
- Strong technical aptitude and ability to assist patients remotely with health devices and troubleshoot basic issues
- Ability to type a minimum of 50–60 words per minute while speaking by phone
- Ability to work schedules aligned to client-specific time zones
- Active CNA certification or equivalent certification, such as Pharmacy Technician, in good standing
- Ability to work effectively in a fully remote environment
- Dedicated private, quiet, secure home office free from distractions
- Reliable internet access meeting company minimum technical requirements
Similar Jobs
Telephonic Health Services Coordinator
Telephonic coordinator enrolling chronic-care patients in AMC Health’s remote monitoring programs. Supporting care teams through patient engagement, EHR documentation, and service coordination.
Health Services Coordinator
Telephonic coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Supporting care teams through outreach, documentation, coordination, and patient engagement.
Health Services Coordinator
Telephonic Health Services Coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Coordinating outreach, documentation, and support with nurse care teams in a fully remote setting.
Health Services Coordinator
Telephonic Health Services Coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Supporting care teams through patient engagement, EHR documentation, and service coordination.
Site Activation Lead – Deployment Coordinator, Federal Health
Site Activation Lead at rockITdata coordinating the planning and implementation of federal healthcare technology solutions across multiple sites. Focused on supporting successful technology adoption and deployment for federal health initiatives.
Population Health Coordinator
Population Health Coordinator managing PHM initiatives for Forward Leading IPA, collaborating with external partners and stakeholders for quality improvement. Supporting data collection and project management across the health network.
Home Health Scheduling Coordinator
Patient Services Coordinator managing schedules for home visits and patient care coordination. Involves scheduling, liaising, and ensuring smooth operation between field staff and clients.
Home Health Scheduling Coordinator – HCHB Experience Required
Home Health Scheduling Coordinator coordinating home care visits and patient services. Requires HCHB experience and offers health and wellness benefits with a focus on patient care delivery.
Practice Coordinator, Mental Health
Mental Health Practice Coordinator providing administrative and project support for telemedicine practices. Aiding physician scheduling, referrals, and ensuring efficient patient care in a virtual setting.
No more related jobs available.