Implementation Support Specialist
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Job Description
Implementation Support Specialist supporting Data Implementation Managers in financial services compliance software projects. Collaborating with clients to ensure successful data configurations and implementations.
Responsibilities:
- Support the Data Implementation Managers by completing client configuration tasks.
- Assist in loading client data using proprietary data management tools and complete full validations of data loaded.
- Update requirements documentation as needed.
- Monitor, research, and resolve internal and external inquiries in a timely manner.
- Keep validation thresholds updated and complete research when unexpected changes occur.
- Work on client-facing/internal/special projects as needed.
- Interface with internal and external clients with a high level of professionalism.
- Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner.
Requirements:
- Bachelor’s degree in Business Administration, Finance or a related field or related work experience
- Minimum 1-3 years in Technical Support, Project Management, Account Management or other successful client facing experience
- Experience with Microsoft Office Suite and strong understanding of Excel data formulas/functions
- Knowledge of the financial services / insurance / securities compliance industry’s concepts, practices, and procedures a plus.
- Masters' Degree in a related field is nice to have.
Benefits:
- Exceptional medical, dental and vision plans with generous employer funding for employees and dependents
- 401(k) plan with company matching
- Generous flexible time off
- Company paid life insurance
- Flexible Spending Accounts: Medical and Dependent Care
- Leave benefits including short-term and long-term disability, paid family medical leave and paid parental leave
- Volunteering time off and flexible schedules
- Professional development
- Meaningful career growth opportunities
- Performance bonuses
- Great working environment with a team of fantastic people
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