Independent Contractor – Part-Time Manta Support Specialist
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Job Description
Manta Support Specialist providing support via email and phone to users. Assisting paid customers and unpaid directory users with their inquiries during MST business hours.
Responsibilities:
- Provide email and phone support to paid listings customers, helping them manage, update, and optimize their profiles.
- Offer basic support to unpaid directory users, including login help, listing claims, and visibility questions.
- Troubleshoot technical issues and escalate complex cases to appropriate teams.
- Deliver clear, professional communication that reflects Manta’s brand values.
- Maintain accurate records of interactions and follow-ups in our support system.
Requirements:
- Fluent in English **(C1/C2 level proficiency) **and proficient in writing and grammar.
- Prior customer service experience either in-person or over the phone.
- Exceptional online communication skills.
- The ability to articulate thoughts clearly and effectively.
- Quick learning capability, adaptability, and flexibility.
- A high level of integrity, autonomy, and self-motivation.
- Proficiency in Google Apps and Tools (IE: Gmail, Drive, etc.)
- Proficiency in Microsoft Word.
- Deadline-oriented.
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