Insurance Trainer – Assistant Manager, English
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Job Description
Insurance Trainer managing training programs at Genpact, an advanced technology services company. Focusing on developing effective training materials and facilitating knowledge sharing among teams.
Responsibilities:
- Manage overall training requirements, ensure sufficient training resources are available to roll out required new hire induction and program training.
- Flag resource constraints timely to allow alignment of training plans with training resource capacity.
- Ensure continuous improvement of Service Provider and program training materials and overall curriculum in close collaboration with training and outsourcing team.
- Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Service Provider and the team.
- Provide thought leadership to training and policy teams re process/curriculum and content improvement opportunities.
- Develop materials according to process standards
- Collaborates with quality team on learning opportunities derived from quality audit, call calibration and client feedback
- Evaluate and revisit training materials to ensure relevance and content is up to date
- Create process knowledge test, track and monitor learning improvements
- Deploy process changes, updates, and workflow improvements from
- Provide oversight on content revisions, given feedback from subject matter experts
- Provides classroom training, fulfil refresher trainings, and upskilling
- Ensures training performance are tracked and delivered based on requirements
- Monitor course assessments and manage employees during in process training
Requirements:
- Bachelor’s degree in business, Education, Finance, Computer Science, or a related field.
- Vast experience in training development and delivery, and fintech industry.
- Proven expertise in designing and delivering engaging training programs for diverse audiences.
- Excellent verbal, written, and presentation skills, with the ability to simplify complex technical concepts for a non-technical audience.
- Strong interpersonal skills and the ability to build rapport with trainees.
- Proficiency in using e-learning platforms, presentation software, and other training tools.
- Demonstrated ability to assess training needs and measure the effectiveness of training programs.
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
- Ability to adapt training methods to suit different learning styles and technical proficiencies.
- Minimum C1 English
Benefits:
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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