Intake Coordinator – Ethics & Compliance Operations
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Job Description
Intake Coordinator processing confidential ethics and compliance reports for Activision Blizzard, an interactive entertainment company. Maintaining case records, conducting intake conversations, and supporting investigations operations.
Responsibilities:
- Monitor reporting intake channels and process reports for assignment determination
- Send timely acknowledgement receipts and enter reports into the case management system
- Escalate reports through the established triage process and assign them to the appropriate team
- Track unassigned matters to support timely follow-through and assignment
- Maintain the repository of information relevant to investigations operations, intake processes, case administration, and referral procedures
- Collaborate with the operations team to improve intake processes, documentation, and workflows
- Ensure accuracy, completeness, and quality of case documentation
- Follow data integrity standards, perform regular case auditing, and participate in quarterly data reviews
- Serve as the initial point of contact for employee concerns and inquiries
- Conduct thorough and empathetic intake conversations via live calls as needed
- Build rapport with HR Business Partners, Employee Relations, and Employment Legal
- Support the Ethics & Compliance team with ad hoc tasks and projects
Requirements:
- Comfort managing ambiguity and highly confidential information with discretion
- Ability to work effectively in a fast-paced environment
- Curiosity and eagerness to learn
- Receptiveness to feedback and a teachable mindset
- Commitment to continuous growth
- Collaborative and adaptable approach
- Skill in building strong professional relationships
- Ability to conduct thorough and empathetic intake conversations
- Ability to maintain accurate, complete, and high-quality case documentation
- Ability to follow data integrity standards and perform case audits
- Ability to support ad hoc tasks and projects
- Ability to work remotely from California
Benefits:
- Medical, dental, and vision insurance
- Health savings account or health reimbursement account
- Healthcare spending accounts
- Dependent care spending accounts
- Life and AD&D insurance
- Disability insurance
- 401(k) with Company match
- Tuition reimbursement
- Charitable donation matching
- Paid holidays and vacation
- Paid sick time
- Floating holidays
- Compassion and bereavement leaves
- Parental leave
- Mental health & wellbeing programs
- Fitness programs
- Free and discounted games
- Supplemental life and disability benefits
- Legal service
- ID protection
- Rental insurance
- Relocation assistance may be available if the Company requires relocation
- Incentive compensation may be available
- Remote work
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