Intake Coordinator
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Job Description
Intake Coordinator serving as a point of entry for in-patient admissions. Managing daily patient intake operations for Highland Hospital in Charleston, West Virginia.
Responsibilities:
- Conducts pre-admission screenings.
- Schedule assessments.
- Provides additional coverage for the Call Center Team – e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume.
- Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients.
- Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
- Provides information and referral services for internal and external customers.
- Presents clinical information to a member of the medical staff for approval of intake.
- Provides crisis intervention services if needed.
- Verifies insurance upon intake.
- Maintains all the documentation involved with the admissions process.
- Provides ongoing communications with referral sources concerning the status of patients referred into the program; promotes and provides education regarding available services.
- Provides clerical support to admissions (to include but not limited to): collating admission folders as required, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.
Requirements:
- High school diploma or equivalent required.
- Bachelor’s degree in social work, psychology, counseling, or other related field preferred.
- One or more years' experience in healthcare admissions required.
- Preferably in the mental health or substance use disorder field.
- Experience in patient assessment, referral, treatment planning and communication with external review organizations or comparable entities.
- Knowledge of community resources.
- Outstanding interpersonal and interviewing and assessment skills.
- Skill in telephone etiquette and paging procedures.
- CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility requirements.
Benefits:
- comprehensive benefit plan
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