Key Account Manager – CX & Contact Center
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Job Description
Key Account Manager für CX- und Contact-Center-Dienstleistungen bei walter services, einem deutschen Kundenserviceanbieter. Aufbau von Kundenpartnerschaften, Umsatzverantwortung und Umsetzung neuer Projekte im deutschlandweiten Homeoffice.
Responsibilities:
- Act as the face for new customers and build reliable, long-term partnerships
- Develop strategies and take full ownership of revenue and results
- Actively drive new initiatives and implement them directly within the company
- Work closely with the Head of New Business as an equal partner
- Transparently document progress and target achievement
- Delight customers and bring new CX / Contact Center projects to life
Requirements:
- University degree or equivalent qualification
- Solid practical experience in sales, project management, or key account management
- Ideally experience in Customer Experience (CX) or Contact Center environments
- Strong service orientation
- Excellent communication and persuasion skills when engaging with decision-makers
- Independent, solution-focused working style
- Flexibility to operate in a dynamic environment
- Willingness to attend occasional on-site client meetings or participate in events
Benefits:
- 100% remote work
- Trust-based working hours
- Flat hierarchies
- Short decision-making paths
- A true doer mentality
- Maximum freedom to shape your role
- Responsibility for your own ideas
- Attractive development opportunities
- Permanent employment
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