Intake Paralegal
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Job Description
Intake Paralegal assisting clients seeking legal help with their initial inquiries. Managing initial client interactions and coordinating follow-ups in a remote law firm setting.
Responsibilities:
- Manage new client engagements using our standard procedures to screen and prioritize inquiries smoothly transitioning them to consultation.
- Handle document management by securely receiving and analyzing client documents, using technology to prepare cases for review.
- Assess potential cases, applying your legal knowledge to determine their suitability and potential success.
- Coordinate client follow-ups and work closely with the litigation team to move qualified cases forward.
- Improve our intake processes by using feedback and analytics to enhance efficiency and client satisfaction.
- Master technology tools like AI and CRM systems (we use HubSpot) to optimize operations and improve client interactions.
Requirements:
- Experience in a law firm, preferably in client intake.
- Fluent in both English and Spanish, with the ability to engage a diverse client base effectively.
- Strong analytical and organizational skills, proven ability to handle complex information.
- Tech-savvy, experienced with CRM tools (like HubSpot) and document management systems.
- Excellent communication skills, able to explain complex legal concepts in simple, clear terms.
Benefits:
- Meaningful Impact: Help change lives by assisting people to recover from workplace injustices that have negatively affected their careers and financial well-being.
- Positive Environment: Become part of a team that values positivity and teamwork, where your contributions are important.
- Professional Growth: Take on various responsibilities and challenges in a dynamic environment to grow both personally and professionally.
- Innovative Firm: Be part of a forward-thinking law firm that prioritizes client satisfaction, innovative solutions, and excellence.
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