Internal Communication Analyst
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Job Description
Internal Communications Analyst managing employee communications, SharePoint, organizational charts, and policies. Improving information workflows through Power BI, Excel, and Power Automate for a remote commercial lender.
Responsibilities:
- Maintain the People Department SharePoint/intranet, including policies, SOPs, documents, templates, resources, structure, navigation, and access permissions
- Maintain current, transitional, and future organizational charts reflecting personnel changes, promotions, terminations, and reporting relationships
- Coordinate organizational chart changes with Information Operations and the People Department across relevant company platforms
- Draft, coordinate, and distribute company-wide communications about new hires, promotions, departmental changes, terminations, and other organizational updates
- Draft, update, and maintain policies and SOPs for departments across the company in partnership with department heads
- Review recurring communications and organizational-change processes to identify standardization and automation opportunities
- Build reports and automated workflows using data and automation tools to reduce manual effort and deliver information accurately and on time
- Collaborate with the Communications Team and Marketing Analyst within the People Department
Requirements:
- Bachelor’s degree in Business Administration, Communications, Industrial Engineering, or related field
- Experience in internal communications, HR operations, or business operations, with a strong analytical and data-driven approach
- Experience drafting and distributing company-wide communications, including announcements, organizational updates, and policy changes
- Background in data analytics, business intelligence, or reporting roles is preferred
- Experience preparing reports for operations, HR, or leadership audiences and translating data into clear and actionable insights is preferred
- Power BI skills, including building and maintaining reports and dashboards
- Advanced Excel skills, including formulas, lookups, pivot tables, data validation, data cleaning, and structuring data for reporting
- Hands-on experience designing and implementing automated workflows using Power Automate or comparable automation tools
- Experience managing SharePoint sites, including content organization, document libraries, and access permissions
- Experience using Power Query to clean and transform data for reporting is a plus
- Graphic design skills using tools such as Canva or Adobe Creative Suite are a plus
- Exceptional written and verbal English skills
- Strong writing, proofreading, and editing abilities
- Ability to adapt tone and message for employees, managers, and leadership
- Ability to document workflows, policies, and SOPs clearly and identify opportunities for standardization
- Strong organization, attention to detail, and ability to manage multiple priorities and deadlines
- Flexibility and adaptability as business needs and priorities evolve
- Ability to handle confidential information with discretion and professionalism
Benefits:
- Compensation in USD
- Paid time off (PTO)
- Fully remote work environment
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